Terms and Conditions

These terms govern the process of opening and servicing a client account for conducting operations with currency and other financial instruments through GRANDE Club LTD (hereinafter referred to as ‘the Company’) 5 Churchill Place, London, United Kingdom, E14 5HP

1. General Provisions

1.1. The Company provides the Client with a trading account after receiving all required documents verifying their identity and agreeing to the terms of this agreement.
1.2. The Client will be granted access to the account in accordance with the conditions described in this agreement.

2. Electronic Trading

By signing this Agreement, the Client obtains the right to request access codes to the Company’s electronic systems, allowing them to give orders to buy or sell Financial instruments using a compatible computer connected to the Internet. The Client acknowledges that the Company may, at its discretion, restrict access to electronic systems or parts thereof to ensure the uninterrupted operation of its systems and protect the interests of all Clients. In such situations, the Company may close one or all of the Client’s trading accounts.

The Client agrees to keep access codes secure and not to disclose them to third parties, as well as to avoid actions that may lead to unauthorized access or use of the system.

The Client agrees not to use the platform for malicious purposes, such as delayed trading, price manipulation, or time manipulation. In case such actions are detected, the Company has the right to annul all the Client’s transactions and close their trading accounts.

The Client is responsible for the security of access codes and for all orders placed using them. All actions taken with these codes are considered to be actions of the Client. If orders are carried out by a person authorized by the Client, the responsibility for all actions remains with the Client.

The Client agrees to promptly notify the Company in the event of unauthorized use of their access codes.

The Client acknowledges that the Company will execute orders only through established electronic channels.

The Client agrees to use software compatible with the security protocols established by the Company and to follow the instructions for accessing the Company’s electronic systems.

The Client understands that the Company is not responsible for unauthorized access by third parties to transmitted information, including email addresses and personal data, when interacting over the Internet or other networks.

The Company is not an internet service provider and is not responsible for power outages or internet connection failures that hinder access to the system. In such cases, the Client may contact the Company’s operators to issue a verbal order; however, the Company has the right to refuse such orders in case of technical problems or doubts about the caller’s identity.

The Client acknowledges that the Company is not liable for losses caused by the inability to access the trading platform if this is related to (1) the Client’s failure to keep the trading platform software up to date or (2) any other technical problems under the Client’s control.

The Company undertakes to maintain the currency of its trading platform and other systems, including software and hardware updates. During such updates, temporary unavailability of electronic systems for the Client may occur, and the Client acknowledges that the Company is not liable for losses arising from these actions.

3. Secure Transaction Execution

1. In certain cases, the Company may accept instructions by phone or in person, provided that it verifies the identity of the Client and the accuracy of the transmitted orders. If an order was transmitted not through the electronic Trading platform, it will be processed similarly to orders received through it. The Company reserves the right at its discretion to confirm any instructions and orders sent via the Communication System. The Client bears the risks associated with possible errors or misinterpretations of orders transmitted through this system, including technical failures.

The Client may appoint a third party to transmit orders, notifying the Company in writing and ensuring that this person is approved by the Company. Until the Company receives notification of the termination of authority, it will continue to accept orders from this person. Notification of termination of authority must be sent two days before it takes effect.

Once orders or instructions are transmitted, they cannot be revoked, except in cases where the Company, at its discretion, allows the cancellation or modification of the order. The Company may also execute the order partially.

2. Transactions (opening or closing positions) are conducted at “BID” (buy) and “ASK” (sell) prices offered to the Client. The transaction will be confirmed at the current price on the Client’s screen; however, during high volatility, the price may change before the transaction is completed. In case of a price change, the Company will offer a new price, and the Client may either accept it or cancel the transaction.
3. When using electronic access, the Client may only submit the following commands:

• OPEN — open a position;
• CLOSE — close a position;
• Add, delete, or edit orders of the Stop-Loss, Take-Profit, Limit Buy, Stop Buy, Limit Sell, Stop Sell types.

Other commands will be rejected. Confirmed positions cannot be canceled by the Client. Orders may be executed, changed, or deleted only during trading hours and are valid until the next trading session unless otherwise specified. The status of orders can be checked through the trading platform or clarified by phone in case it is unavailable.

4. The Company is not responsible for delays or errors in order transmission via computer, as well as for losses caused by the invalidity of securities or errors in the Client’s balance.
5. In the event of corporate actions, the Company has the right to adjust the opening/closing prices and the volume of transactions to maintain the equivalence of the rights and obligations of the parties. These adjustments are deemed final and binding on the Client.
6. If the Client has open positions on the ex-dividend date, the Company may close them at the last price of the previous day and open equivalent positions the next day. The Company will notify the Client of this before the end of the previous trading session.
7. Stop-Loss and Take-Profit orders are executed at the declared price upon first touch. The Company reserves the right not to execute an order in the event of technical failures.
8. Under certain conditions (e.g., sharp price fluctuations or trading suspension), executing orders at the specified price may be impossible. In this case, the Company may execute the order at the first available price.
9. The Client has the right to raise objections regarding the execution of transactions within two business days after their completion. Otherwise, the transaction is considered valid.
10. If the Client’s margin level falls below 50%, the Company may begin to close positions, starting with unprofitable ones. At a margin level of 3% or lower, the Company automatically closes all positions at market price.
11. The Client agrees that all communications with the Company may be recorded and used in the event of disputes.
12. All prices in the trading terminal are determined by the Company. Prices from other systems are not considered.
13. The use of features such as Trailing Stop or Expert Advisors is at the Client’s risk. The Company may annul trades if they lead to manipulation.
14. The standard lot size is 1 unit. Contract specifications may change depending on market conditions, and the Client is obliged to check them before placing orders.
15. The swap level may change depending on interest rates. The Company reserves the right to adjust swaps daily and publish the information on its website.
16. The Company may change spreads depending on market conditions.
17. The Company has the right to suspend trading 2 minutes before and after the release of critical news.

4. Client Statements

4.1. The Client confirms that their participation in this agreement does not violate any applicable laws or regulations and agrees to fulfill all obligations arising from the use of the system. The Client is fully responsible for all trading operations in their account, including deposits and withdrawals, as well as for the security of their login credentials (username and password).

4.2. The trading services provided on the website are intended solely for individuals who are aware of the risks associated with trading in financial markets, including the currency market. Improper use of leverage can lead to a complete loss of capital in a short period.

4.3. The Client declares that they possess the necessary knowledge about the functioning of the trading system, including the processes of opening and closing trades. Clients without relevant experience are advised to refrain from participating in trading until they receive the necessary recommendations from the Company’s staff.

5. Consultations and Limitation of Liability

5.1. There are no recommendations regarding the advisability of trading currencies on the Company’s website or in other sources.

5.2. The Company does not provide tax advice.

5.3. The Company is not liable for any deficiencies, errors, or violations that may result in losses or expenses to the Client or third parties arising from the use of information provided by the Company or third parties.

6. Limitation of Losses

6.1. The order to limit losses, known as a “stop-loss,” is designed to prevent losses on a trade that may lead to a reduction in the Client’s capital. The Company strongly recommends using this type of order to manage potential losses on each trade. However, under certain market conditions, there is no guarantee that a stop-loss order will be executed in a timely manner or will be executed at all.

6.2. The maximum loss that the Client may incur will not exceed the funds in their trading account.

6.3. The Company adheres to strict margin requirement rules:
6.3.1. The Client must maintain a sufficient margin level to open or close positions. The Company reserves the right to close any trade if the margin requirements are not met.

6.3.2. The Company reserves the right to change margin requirements at its discretion at any time.

7. Reporting

7.1 The Client is provided with the ability to view reports on their trading operations at any time through the trading platform interface.

7.2. The Company does not send reports in printed form. Upon the Client’s request, the Company provides electronic reports on current transactions and the financial status of their account.

8. Liability

8.1. All transactions conducted by the Client are carried out at their own risk. The Company is not liable for any losses, results, limitations, damages, or liabilities that may arise for the Client as a result of the execution of this agreement, whether directly or indirectly.

8.2. The Client acknowledges that trading currency pairs and other financial instruments involves high risks. The use of high leverage can significantly affect the outcome of a trade in a short period.

8.3. The Client confirms that they are aware of and agree to the terms outlined in this agreement.

9. Accounting and Payments

9.1. All amounts of deposits and withdrawals will be reflected in the account history as “Balance” transactions.

9.2. Payments to the Client will be made upon their request, provided all provisions of this agreement are complied with.

9.3. The Client agrees that the Company has the right to deduct from their account any taxes or fees, including withholding taxes, in accordance with applicable regulations, without the possibility of the Client raising claims.

9.4. Clients using credit cards may link only one card to their account and make no more than 10 transactions on that card with a maximum amount of $10,000 per transaction.

10. Joint Account

10.1. In the event that the account has multiple owners, all owners shall be jointly responsible for managing the account in accordance with the power of attorney accepted by the Company. Notification sent by the Company to one of the owners will be deemed notification to all owners. Any instruction given by one of the owners will be considered an instruction from all, with the last instruction taking precedence in the event of sequential instructions.

11. Expiration of Agreement

11.1. The Company has the right to terminate the agreement at any time by notifying the Client, and such decision will take effect immediately.

11.2. In the event of the closure or termination of the agreement by either party, both the Client and the Company are required to close all open trades immediately after the termination of the agreement or earlier, if required by the Company.

11.3. Upon termination of the agreement, the Client loses the right to open new trades or conduct financial operations without the prior consent of the Company.

12. General Provisions

12.1. This agreement, including its annexes, replaces all previous agreements between the parties.

12.2. Any changes to this agreement shall be considered valid only if made in writing and signed by both parties.

12.3. The Client shall not transfer, assign, or delegate this agreement, including debit or credit obligations, to third parties.

12.4. The introduction to this agreement is an integral part of it.

12.5. The agreement is structured into sections; headings and subheadings are for convenience only and may not be used to interpret the text.

12.6. This agreement is intended solely for individuals who have reached the age of 18.

12.7. The Client agrees to receive notifications and messages from the Company, including promotional materials, related to requests or interactions with the Company.

12.8. All schemes and materials provided by the Company are considered valid and confirm the information contained therein.

13. Bonus Terms and Conditions

13.1. These terms apply to all bonus offers presented on the website https://grandeclub.com, as well as on affiliated resources or in any form of electronic communication.

13.2. A bonus may be applied to only one account and is not transferable between accounts.

13.3. To withdraw bonus funds, the Client must complete a minimum trading volume equal to the bonus amount divided by 4.

13.4. If the specified condition is not met within 60 calendar days (or 44 market days) from the date of deposit, the bonus will be canceled from the Client’s account. In the event of a margin call, the Company will provide the Client with the option to deposit additional funds or close all open positions.

13.5. Example: If the Client deposits $1000 and receives a bonus of $200, to withdraw the bonus and profit, they must perform trading operations totaling 50 lots (200/4).

13.6. Bonus funds are not accounted for proportionately, and to withdraw both the bonus and profit, the trading volume requirements must be met. For example, if the Client receives a bonus of $200 on a deposit of $1000, they will need to trade a total volume of 50 standard lots to withdraw the bonus.

13.7. The bonus and profits earned may only be withdrawn after meeting the minimum trading requirements outlined above. After accepting the bonus, the Client cannot withdraw bonus funds and profits until the trading volume requirements are met. The Client has the right to withdraw their deposited funds at any time, but not the profit and bonus funds until the conditions are met.

13.8. By accepting the bonus on deposit, the Client agrees to these terms. The Company reserves the right to change the terms of the bonus program at any time with notification through the website or email. The Company is not responsible for the Client’s failure to check and confirm updated terms.

13.9. Trading volume is calculated only on Forex (FX) products. CFDs do not participate in this promotion and are not counted in the calculation of trading volume for bonus withdrawals.

13.10. All bonuses provided to trading accounts will have a maximum leverage of 100:1.

13.11. By accepting the bonus on deposit, Clients agree to these terms. The Company reserves the right to change the terms of the bonus policy at any time with notification through publication on the website or via email. The Client is responsible for regularly monitoring and accepting changes in the terms.

14. Withdrawal Policy

The Company’s finance department thoroughly reviews each withdrawal request. Withdrawal requests are processed within the first 30 days from the account opening; however, exceptions may be made in special cases, which can be discussed by sending an email to: [email protected].

To be eligible for withdrawal, the Client must provide a complete set of documents to verify their identity and compliance with the Company’s requirements (a copy of their passport, a current utility bill, and in some cases, a copy of the credit card used for the deposit). The minimum withdrawal amount is $50 for credit cards or e-wallets, or the equivalent in another currency. There is no fee for withdrawals via credit card or the first bank transfer withdrawal per month.

15. Refund Policy

The processing of a refund request by the Company may take up to 3 business days. After approval of the request, it may take an additional 5 to 7 business days for the funds to be credited to the Client’s account, depending on the banking system used.

Note: If the Client has received bonus funds and wishes to withdraw money, they must meet the minimum trading volume specified in the “Bonuses” section (see section 12). If these requirements are not met, the withdrawal may be canceled.

16. Disputes and Complaints

To resolve issues related to disputes or complaints, the Client can contact the Company via chat, email ([email protected]), or by phone. Requests will be reviewed within 48 hours.

17. KYC Policy (Know Your Customer)

The “Know Your Customer” (KYC) policy plays an increasingly important role in the global financial industry, especially among banks and other financial institutions, aiming to prevent identity theft, money laundering, financial fraud, and terrorist activities. The Company strictly adheres to a zero-tolerance policy towards fraud and takes all necessary measures to prevent it. Any fraudulent activity will be documented, and associated accounts will be immediately closed. All funds in these accounts will be confiscated.

Fraud Prevention:
The Company strives to ensure the security of all confidential Client data, such as account information and transactions, using various security measures and anti-fraud technologies. To ensure the security of electronic transactions, the Client is required to provide necessary information, including the preferred method of account funding.

18. Documents for Account Funding

When funding the account, the Company requires the following documents:

• A copy of a valid passport with a signature.
• Copies of credit cards used for the deposit (front side showing only the last 4 digits, back side with the CVV code covered).
• A copy of the latest utility bill issued in the Client’s name and showing the residential address.
• A deposit request form.

If you have any questions, please contact support at: [email protected].

When are these documents required?
We greatly appreciate your readiness to provide all necessary documents as soon as possible to avoid delays in processing transactions. We require that all documents be submitted before we can conduct any monetary operations in your favor.

In some cases, documents may be required before you are allowed to perform other actions with your account, such as making deposits or trading.

Please note that if the necessary documents are not provided, upcoming withdrawal operations will be canceled, and the funds will be returned to your trading account. You will be notified of any changes through our system.

How to submit documents?
To submit documents, please scan them or take quality photographs using a digital camera. Save the files in JPEG format and upload them through the client area on our website or send them via email.

How can I be sure of the security of my documents?
The Company places utmost importance on the security and confidentiality of documents. All received files are protected using advanced encryption methods at every stage of processing. We thank you for your cooperation in helping make our company a safe place for trading.